Services and Solutions

Managed IT Services

Our sophisticated tools allow us to create and manage a customised and tailored Outsourced solution to your company's exact needs. Our offerings include:

• Fully Managed IT Service Agreements.
• Service Level Agreements (SLA)
• Fixed-Hourly Retainers
• Ad hoc services

Our suite of Management, Monitoring, Logging and Reporting Tools allow us to maintain and proactively address concerns before they become issues in your IT environment, facilitating piece of mind and delivery of excellent service.

Server Solutions

We spec each server to your exact needs. This is essential in today’s market as the general approach of over specking to allow for future growth is a waste of your money. Our Server Solutions use best of breed, industry standard brands, that suit your budget without compromising on quality. This furnishes us with the reliability we require to deliver the level of service excellence. Our engineers are well qualified across the spectrum of products and services we deliver.

Desktop/Laptop/BYOD (Bring Your Own Device) Solutions

We realise that computers are not an asset and are actually an essential but necessary evil. We therefore recommend and support BYOD but ensure this does not compromise your company’s stability, security or business continuity.  We maintain and support your environment according to your exact needs. This is done either remotely or onsite maintaining productivity in your work environment. Our engineers are qualified in a range of hardware and software products required in a business environment.

Call Centre and Technical Services

Our Team provides professional 1st Tier telephonic support on incoming technical calls to address Client issues immediately. We offer Remote Support, On-Site and Vendor support.

Our Standard Support Team numbers are manned from 7am to 6pm Monday to Friday excluding Public Holidays. We are able to offer 24 hours a day, 7 days a week support for clients who require this.

Activities Reporting

Activities Report - allows for the most effective understanding of what the day-to-day issues are in our Client's IT environment. We log and report on every call made, categorising each call in to a detailed matrix. We then assess the matrix and make recommendations to rectify and prevent these issues from re-occurring.